Shipping
PRE-ORDER TERMS AND CONDITIONS
What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our Website. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.
PRE-ORDER ITEMS ARE NOT ON HAND. THE WAITING PERIOD IS BETWEEN 6 TO 8 WEEKS.
BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:
1. Pre orders require payment to be made at checkout.
2. Please note that due to the nature of pre-order items, we will not be accepting cancellations. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other items. All pre-orders made are considered as sold.
3. We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in 6 weeks. We will ship orders the moment they are available.
4. Sometimes the ordered items will arrive later than 8 weeks due to several factors (eg: customs)
5. Please do not order if you are unable to wait.
6. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.
7. Once you place an order with us, it means that you are willing to accept these terms & conditions
8. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the privacy and security of our customers.
9. Once the products have landed and received by our team. You will then be informed via email and our social media platforms. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment.
You are our priority. We want to make sure we get it right the first time.
1.) We Ship Your Order
Once we've packaged your item safely, we send it out via DHL Express Or another company at no cost to you.
Our products ship from around the world so time for delivery is always up to 28 days. Please allow 28 days for your package to arrive.
2.) You Receive Your Order
Voila! You receive your amazing order from us, safe and sound!
Shipping Outside the U.S.
Delivery times are estimated to be 14 - 30 business days, but please note that delivery time may vary substantially depending on time spent in customs.
The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country.
Our Rich Earth shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Where do I track my package?
You can easily track your order by visiting our order status page. Here you'll be able to check on the full status of your order. We send you email updates along the way that include your tracking number as well as a link to view your order status. Shipments sent by Carrier can be tracked by visiting on their websites and entering the tracking number sent in the email confirming your order shipment.
Please allow 28 days for your order to arrive.